Returns & Exchanges

Applicable to: Orders made through https://www.eighth-hour.com website

At Eighth Hour, we create garments with intention - thoughtfully designed, responsibly made, and produced in limited quantities. Slow fashion values quality over excess, and each collection is planned carefully to minimize waste and support conscious consumption.

We encourage customers to review our size guides, fit notes, fabric information, and product descriptions before purchase. Our team is also available to assist with fit and styling guidance.

Thoughtful purchasing and mindful returns help us reduce waste, lower transportation impact, and preserve a slower, more responsible fashion ecosystem.

Return Eligibility

Items are eligible for return or exchange only if:

• Return request is initiated within 21 days of delivery
• Product is unused, unworn, unwashed and unaltered
• Original tags remain attached
• Item is returned in original packaging
• Product is free from stains, makeup, perfume, deodorant marks, pet hair, or damage
• Valid proof of purchase or order confirmation is provided

All returned products are subject to inspection upon receipt.

Eighth Hour reserves the right to decline returns that do not satisfy these conditions.

Non-Returnable Products

The following items are not eligible for return or exchange:

• Products marked as Final Sale
• Discounted merchandise above specified markdown thresholds
• Gift cards
• Customized or personalized products
• Made-to-order products
• Limited edition capsule collections
• Pre-order products unless defective
• Hygiene-sensitive products or accessories where applicable

Return Pickup & Shipping Process

For international orders, Eighth Hour works with international logistics partners for return processing.

Approved returns may receive return labels or pickup instructions depending on destination and order type.

Customers may:

• schedule a pickup
• drop packages at designated service locations where applicable

Customers are responsible for standard return shipping costs unless:

• incorrect product delivered
• product arrives damaged
• manufacturing defect exists

Where applicable, return shipping fees may be deducted from refunds.

Refund Processing

Refunds are issued after inspection approval.

Please allow approximately:

• 5–10 business days after inspection
• additional bank processing time where applicable

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, Incorrect or Defective Orders

Please inspect your package upon delivery.

If you receive damaged merchandise, manufacturing defects, or incorrect items, please contact us within 48 hours of delivery with:

• Order number
• Product images
• Packaging images
• Brief description of issue

Claims submitted beyond this period may not be eligible for review.

Fit Guidance & Concierge Support

Because sizing and fit preferences vary, Eighth Hour offers fit guidance before purchase. Customers can reach out to us through email - contact@eighth-hour.com and are encouraged to contact us for:

• sizing assistance
• styling recommendations
• garment measurements
• fabric guidance

Our goal is to help customers make confident purchasing decisions and minimize unnecessary returns.

Sustainability Commitment

At Eighth Hour, every piece is produced intentionally in limited quantities.

Returns create additional transportation, packaging, handling, and environmental impact. We encourage informed purchasing and mindful consumption to reduce waste and support a more responsible fashion ecosystem.

As we grow, Eighth Hour aims to introduce garment care, repair, refresh, and circular initiatives that extend the life of our products.

Repeated Returns Not in Compliance with the Return Policy

We offer a flexible return policy to make your online shopping experience easier and more convenient.

We monitor the number and frequency of returns made by customers to ensure that purchases are made for genuine personal consumer use and are not associated with commercial activity, misuse, or fraudulent intent.

Frequent or repeated returns that are inconsistent with our Return Policy or in breach of our Terms & Conditions may be flagged for review.

In such cases, Eighth Hour reserves the right, at its sole discretion, to:

• refuse future return requests
• decline future orders
• restrict exchange eligibility
• suspend or close customer accounts
• refuse service where misuse or fraudulent activity is suspected

Return Process

To initiate a return:

Please include:

• Full Name
• Order Number
• Item(s) to be returned
• Reason for return
• Exchange preference (if applicable)

Our team typically responds within 1-2 business days.

Policy Updates

Eighth Hour reserves the right to modify this policy periodically without prior notice.

For all other queries and clarifications please write to contact@eighth-hour.com.