FAQ
SIZING
Can you share the measurements and sizing details of your products?
To get started, we recommend having a quick look at our size guide; it’s a helpful guide to choose the right size with ease. If you remain unsure, you can click on the Custom button on the product page to adjust specific measurements or share your full set of custom dimensions. Please feel free to write to us at contact@eighth-hour.com with the subject line ’ ‘REQUEST FOR PRODUCT MEASUREMENTS’, and also let us know the styles you’re interested in along with your body measurements. Our team will be pleased to assist you and will respond at the earliest convenience.
Are your products designed with an oversized fit?
While our sizes do not run large, it is quite common that the nature of certain garments may make it possible for you to comfortably wear a size smaller than the usual. However, we generally recommend selecting your regular size, as this ensures the garment to fit as intended by design. We also adhere to international sizing standards, so we kindly suggest referring to the size chart that corresponds with your specific location for the most accurate fit.
Can I get a size suggestion based on my body measurements?
We offer a detailed size guide for each category of clothing, which you can access here. It’s designed to help you choose the right size with confidence and ease. To assist you further, please feel free to write to us at contact@eighth-hour.com and our team will respond at the earliest convenience.
What are your available sizes?
We currently offer a comprehensive size range from XXS to XXL, ensuring a comfortable fit for a wide variety of body types.
Do you offer size recommendations for expecting mothers?
This can be a bit complex, as your measurements are likely to change throughout the course of your pregnancy. The right size will depend on your current measurements at the time of placing your order, in comparison to your usual size. You can click on the Custom button on the product page to adjust specific measurements or share your full set of custom dimensions. For customization requests, please write to us at contact@eighth-hour.com with the details and the products you’re interested in. We will do our utmost to accommodate your needs and make it possible.
If my measurements are in between sizes, which size should I purchase?
We recommend referring to our size guide as a first step as it offers clear guidance to help you determine your suitable size. You may also fill out our custom sizing form here, and our team will be pleased to assist you promptly. You can click on the Custom button on the product page to adjust specific measurements or share your full set of custom dimensions.
Does your product have room for alterations?
Unfortunately, all our products are fully finished. However, most of our pieces like pants and skirts, provide room for slight waistline adjustments.
SHIPPING
What is your typical lead time for processing and dispatching orders?
Our standard dispatch lead time is 14 working days from the date of order. We follow a made-to-order model through a smart inventory system, to ensure zero inventory pile-up.
Can I request expedited delivery for my order?
We do accommodate early delivery requests whenever possible. Do reach out to us at contact@eighth-hour.com before placing your order to check the feasibility based on factors such as fabric availability, current production capacity, and expedited shipping options to your location.
What is my order status?
All orders are dispatched within _ working days from the date of order confirmation. Our team operates from Monday to Friday, and we are closed over the weekends. You will receive both an email notification with tracking details, once your order has been dispatched. Our customer service team will keep you notified, in rare cases of delay. Please be assured that we make every effort to ensure your order reaches you as soon as possible.
Which courier services do you ship with?
For all our shipments, we partner with Bluedart, DHL or FedEx, depending on serviceability to your location.
Do I need to pay any customs duties or additional charges?
Please note that any applicable customs duties or taxes as mandated by the country of delivery will be the responsibility of the customer/ borne by the customer. If a shipment is returned or declined due to non-payment of these fees, we regret that we will not be able to offer a refund or exchange.
What are your shipping charges?
Shipping costs are calculated based on the weight of your shipment and the delivery pin code. You will be able to view the exact shipping charges in real time at checkout while placing your order.
Do you ship globally?
Yes, we do offer worldwide shipping.
The tracking says my order has been delivered but I haven't received it.
This is an unusual situation and has occurred only in very rare instances. As we rely on external courier partners for deliveries, we’ll need to check with them to understand what may have caused the issue. We request you to write to us at contact@eighth-hour.in, to sort this issue at the earliest.
ORDERS
Do I need to create an account to place an order?
No, creating an account is not mandatory to shop with us. However, having one comes with its benefits—you can save your billing details and multiple shipping addresses, join our mailing list, track your orders, and create a wish list. It’s quick and easy to set up, and designed to make your shopping experience smoother and more personalized.
What should I do if I haven’t received an order confirmation email?
If you haven’t received an order confirmation email from us, despite money being debited from your bank account or card, then please first check your spam or promotions folders, as the email may have been filtered there. If you’re still unable to locate it, we kindly request you to bring this to our attention right away so we can look into it for you. You can reach us at contact@eighth-hour.com with the subject line: REQUEST FOR ORDER CONFIRMATION, and we’ll be happy to assist you promptly.
I ordered the wrong size, could you please change it prior to order processing?
Yes, we will be able to accommodate size changes if your request is made within 24 hours of placing your order. Write to us at contact@eighth-hour.com. Please note that it will become difficult for us to make adjustments after 24 hours, as the product would have entered the production phase.
I need to update my delivery address and/or contact details. How do I go about it?
Write to us at contact@eighth-hour.com at your earliest convenience with the subject line: REQUEST FOR UPDATING MY SHIPPING ADDRESS. Please note that it will be possible to update the address details, only if your order hasn’t been dispatched yet.
I want to cancel my order. (member)
As a member, you will be eligible to cancel your order within 24 hours of placing it, and will be issued a full refund for the same. Once approved, the refund will be credited to your original mode of payment within a week of initiation. Kindly note that cancellations beyond 24 hours will not be eligible for a refund.
*NOTE: Refunds are only processed in the case of fulfillment errors, such as missing or incorrectly shipped items.
I want to cancel my order. (guest checkout)
If you wish to cancel your order after submission, there is a 45-minute window in which you may do so. If you are a Guest User, then click on HELP at the bottom of our website and select the Check Order tab. In the Check Order window, enter your order number, email address, and billing zip code. Once your order details are displayed, click on the Cancel Order button. A confirmation email will be sent to you once the cancellation is successfully processed.
RETURNS
I want to return my order. How do I go about it?
Requests for return will be initiated only in cases of an incorrect shipment, size, or colour. You can initiate the return process on the Shipping & Returns page on our website. You’ll need your order number (as mentioned in your order confirmation email) and the email address used during purchase, to initiate this process. Write to us at contact@eighth-hour.com for further assistance.
What is your exchange policy?
Exchanges and refunds are accommodated only in cases of error in the shipment, size, or colour of your order.
What if I am unhappy with the fit after purchase?
Unfortunately, refunds or exchanges are not offered for this particular issue. We kindly encourage you to review the product description carefully prior to making a purchase.
Do you offer refunds?
We do not offer refunds as each of our products are made with great care through small-batch production and a zero-inventory model. This approach allows us to minimize waste and ensure thoughtful craftsmanship in every order. Refunds are processed only in cases of fulfillment issues, such as missing or incorrectly shipped items. Once approved, the refund will be issued to your original mode of payment within two week of initiation.
Do you offer reverse pickups?
Unfortunately, we do not offer reverse pick-ups. However, in the case of a valid return or exchange, we will be providing you with a return shipping label. Kindly write to us at contact@eighth-hour.com regarding your issue with the order and our team will assist you promptly.
I am unhappy with my exchange order. Is there an option to return it again?
If the product meets the original order requirements, then it will not be eligible for return.
PAYMENT
Do you offer Cash on Delivery (COD)?
We currently do not offer Cash on Delivery.
Is my credit card charged at the time I place my order?
Yes, your card will be charged the full amount at the time your order is submitted.
I was debited but not sure if my order went through.
If your order was successfully placed, then you should have received an order confirmation email from us almost immediately. Occasionally, this email may land in your spam or junk folder, so we recommend checking those folders as well. If you still haven’t received it, then request you to bring this to our attention by writing to us at contact@eighth-hour.com.
I’m unable to make the payment to complete my purchase.
This may occur due to some technical reasons like temporary bank downtime or an extended session timeout. We kindly recommend you to try again. But if the issue persists, then please write to us at contact@eighth-hour.com.
OFFERS
Do you offer discounts?
We typically do not offer discounts or go on a sale. This is due to our commitment towards paying fair wages, which are often above industry standards and compensate our artisans respectfully, at their asking price. Additionally, we operate on a zero-inventory model system and also do not add mark-ups for store commissions. Each of our garments is impeccably tailored with quality and longevity in mind, which means they are already thoughtfully and fairly priced.
Any offers for first time customers?
You will be receiving a 5% welcome discount, when signing up with us.
Do you offer price adjustments?
Unfortunately, we are unable to offer price adjustments on our orders.
GIFT WRAPPING
Do you offer gift wrapping services?
Yes, we do offer gift wrapping services. Since there isn’t a note section at checkout, please email us your request at contact@eighth-hour.com along with your order ID, and we’ll do our best to accommodate it. While we take great care in wrapping your gift, please note that we do not have professional gift wrappers on our team.
Can you add a personalized note to the order?
Yes, absolutely. You can email us at contact@eighth-hour.com with your order ID and the message you’d like included, and we’ll do our best to add it to your package.
OUT OF STOCK
The size I am looking for in a specific style is out of stock on the website. When will it be back?
Since all our products are made to order, there’s a good chance we can adjust our production to make your preferred size available. Do write to us at contact@eighth-hour.com for further assistance.
When will a style be back in stock?
Restocking of products highly depends on customer demand and fabric availability. If we receive sufficient requests and the fabric is still accessible, then we will do our best to bring the product back. However, due to the nature of our made-to-order process, we’re unable to guarantee a restock unless it has already been confirmed.
FABRIC & CARE
What colour is it?
We make every effort to ensure that the colour you see in the image is as close as possible to the actual garment, and in most cases, there is very little difference. However, please keep in mind that colours can appear slightly different across various screens and devices. In the case of naturally dyed or handcrafted garments, slight variations in colour may occur. This is not a flaw or quality issue, but rather a beautiful reflection of the artisanal process behind each piece.
Will the product look the same as the images on the website?
Yes, we put a great deal of care into ensuring that our product imagery closely reflects the actual garment. While the appearance may slightly vary depending on your device and its display settings, we can still assure you that the chances of any discrepancy is negligible.
Any special care instructions for ironing?
Always iron your garments inside out to help preserve the fabric’s finish. The recommended heat setting may vary depending on the material, and for certain pieces. Detailed care instructions are provided on the garment's care label and in our Fabric Care Guide.
GET IN TOUCH
Do you have a store?
We’re an online-first brand and currently sell exclusively through our website. We currently do not have a physical retail space.
Where are you based?
We are based out of Austin, Texas. But we do operate with a global production network to bring you quality products from around the world.
What are your work timings?
Our online store is open 24/7, and we strive to respond to all inquiries within 24 hours on working days.
I sent an email but received no response.
We’re truly sorry if you’ve experienced a delay in our response. Our usual turnaround time is within 24 hours of receiving a query. Occasionally, if your question requires consultation with our dedicated production team, then it may take a little longer. Alternatively, as a lean team, there are rare instances where emails might be missed out on due to the increased numbers of queries received at that point in time. If you haven’t heard from us within two working days, then we kindly request you to send us a gentle reminder. Please rest assured that we’re here to assist you and appreciate your understanding and patience.
Why should I create an Eighth Hour account?
Creating an Eighth Hour account comes with several benefits:
Easily track your orders and view your order history.
Join the Eighth Hour Rewards Program through your account preferences and start earning points with every purchase.
Please note: reward points may take up to 24 hours to reflect in your account.
Kindly note that the Rewards Program is not available for Guest Checkout orders.
To create an account, simply click on ‘Login/Create’ at the top right corner of our website and follow the prompts to get started.
CUSTOMISATION
Do you customize sizes?
Yes, we offer custom sizing. You can click on the Custom button on the product page to adjust specific measurements or share your full set of custom dimensions. For customization requests, please write to us at contact@eighth-hour.com with the details and the products you’re interested in. We will do our utmost to accommodate your needs and make it possible.
Do you customize length?
Yes, we do customize length only for select products that are eligible for customization. Some specific products come with a range of generic size options that you can choose from.
Can I request custom alterations with my order?
You can click on the Custom button on the product page to adjust specific measurements or share your full set of custom dimensions. For customization requests, please write to us at contact@eighth-hour.com with the details and the products you’re interested in. We will do our utmost to accommodate your needs and make it possible.
Can you line a garment?
Most of our outfits come fully lined, and where they are not, it is a deliberate choice to enhance the garment’s drape and breathability. Please write to us at contact@eighth-hour.com, if you require lining for a particular piece.
Can you replicate a personal garment with your fabrics?
Unfortunately, we do not accommodate this request.
COLLABORATIONS, HIRING & INTERNSHIPS
Press, Media & Collaboration
For all press and media related queries or collaborations, please write to us at collaborations@eighth-hour.com.
Brand listing
We’re always open to meaningful collaborations with brands and online marketplaces that align with our values and work philosophy. Please write to us at collaborations@eighth-hour.com.
Job & Internship
For job and internship inquiries, please write to us at careers@eighth-hour.com with your resume and portfolio. Internship opportunities are based on current openings and live projects. If there is a suitable opportunity, we will get in touch with you. If there aren’t any immediate vacancies, then we may reach out to you when an appropriate project arises.
Do you offer repairs?
Yes, we do offer repairs and if the unexpected happens, the Eighth Hour Repair Program is here to help.
It’s simple: if you have an Eighth Hour garment that needs repair, please send us a photo of the damage at contact@eighth-hour.com. We’ll assess the feasibility of the repair and provide you with the estimated charges along with a return label.
Once we receive your item, the repair process typically takes four to six weeks before your garment is dispatched back to you. We’re committed to helping your favorite pieces stay with you longer.
CUSTOMER REPAIR PROGRAM: GUIDELINES
NOTE: Available for US and UK customers only.
Please do not send items that cannot be repaired.
All items being returned for repair MUST BE CLEAN before sending in.
| REPAIRS THAT CAN BE DONE | REPAIRS THAT CANNOT BE DONE |
|---|---|
| Small holes (smaller than a pencil eraser; max 4 holes per garment) | Large holes (larger than a pencil eraser) |
| Small number of pulls (maximum of 4 pulls per garment) | More than 4 pulls in garment |
| Unraveling | Ripped fabric outside seam lines |
| Open seams (including inside lining) | Stains and dirt removal |
| Ripped pocket at seam | Repairs on shoes or bags |
| Missing stitches | Replacement of damaged or missing buttons, fabric/metal snaps, or magnets |
| Elastic waistband replacement | Replacement of self-material belts |
| Supplying fabric, yarn, or extra pins | Replacement of detachable inside slips or linings |
| Replacement of zippers | — |
Disclaimer:
Please note that product images may vary slightly, depending on screen settings, lighting, and the handcrafted nature of our garments. Minor differences are a hallmark of the slow, mindful process we follow.
At Eighth Hour, we proudly operate on a zero-inventory pile-up model, where each piece is made in small batches or to order, ensuring minimal waste, fair wages, and an intimate, quality-focused production journey. This allows us to craft garments with care and intention, just for you.
