Purpose and Scope
Eighth Hour is sensitive to privacy concerns on the Internet. In general, users can access our website without providing personal information, however, in certain circumstances, we may request personal data.
This policy outlines the scope of our data practices, our responsibilities, and your rights under applicable privacy laws and regulations. It also explains how we collect, use, and protect your information, and how you can manage your consent.
General Principles for Processing Personal Data
“Personal data” refers to any information that can identify an individual, either directly or indirectly, including data collected, stored, or processed electronically or otherwise.
You can browse our website without submitting personal details, but we may collect the following:
- Information you provide when registering or contacting us, for instance, name, email, phone number, company, job title, country.
- Technical data such as your IP address, browser type, device information, and browsing behavior collected via cookies.
Cookies
Cookies are small text files sent to your browser by websites you visit. They help remember your preferences and improve your browsing experience.
When you visit our site, a small code snippet tracks your behavior, such as the pages you visit and how long you stay. These insights help us enhance the user experience. For more details, please refer to our Cookie Policy.
Types of Information We Collect:
We may collect:
- General personal information: name, email, phone number, address, job title, country
- Special category data (as defined by law), only with your explicit consent
Your consent is voluntary and can be withdrawn at any time. Withdrawal will not affect your access to our website, but it may limit your ability to use certain services or tools that require specific data.
How We Use Your Information
We may use your personal data for the following purposes:
- Creating your user ID
- Responding to your inquiries or requests
- Understanding your browsing behavior to improve the website
- Troubleshooting, maintenance, and event management
- Sending updates, offers, or notifications
- Preventing fraud or unauthorized activities
- Ensuring legal compliance
- Any other lawful purpose not explicitly prohibited
We may collect data through:
- Passive collection
- Tracking technologies
- Search engine marketing
- Online advertising, including targeted search
Your consent allows us to use these methods unless restricted by law.
Data Security and Retention
We protect your data using firewalls, access controls, and regularly tested security protocols. We do not share personally identifiable information with third parties unless:
- Required by law
- Necessary to complete a transaction you’ve requested
- You’ve given explicit permission
Please note that internet data transmission is not fully secure and may be accessed by unauthorized parties.
We retain your data as long as necessary. Even if you stop using our services or delete your account, we may retain your data unless you request its deletion, especially for special category data, which can be erased upon request.
To request changes or deletion, please contact us at:
Chief Data Protection Officer: Raveendran Iyengar (raveendran.iyengar@eighth-hour.com)
Your Rights
You have the right to:
- Access your personal data and request a copy
- Rectify inaccurate or incomplete data
- Object to the processing of your data (may limit access to some services)
- Restrict processing to specific purposes
- Port your data to another authorized controller
If you believe your data has been misused, please contact us for a prompt and fair resolution.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices, security, or content.
Cross-Border Data Transfer
We retain data within the region where it was collected. Cross-border transfers are rare and only occur when legally required. If you access our site from another region, your data remains stored in the original geography.
Our primary servers are in Ottawa, Canada that acts as the main data center. For Europe (EEA, UK, and/or Switzerland), new customer data is stored in Europe. Global network of cloud service providers, including Google Cloud Platform (GCP) regions, is also used to store and process data.
Compliance with Privacy Laws
We comply with all applicable privacy laws in the regions where we operate.
